Orders and Returns
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogs, and click on any items that you GOTTA HAVE and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.
We accept both credit card and PayPal payment methods. If you wish to pay by check or money order, you may contact a Echo Part Store account manager to set-up the order, but please keep in mind that the transaction will take longer than the normal estimated processing time. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept most major credit cards. You may send your credit card information via phone, fax, snail mail or over the Internet.
No tax will be charged for any orders within the United States, except WI.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
The Echo Part Store processes every order with the customer’s best interest in mind. Depending on the order, shipping methods used include USPS Priority, UPS Sure Post, UPS Ground, and Road Runner Freight. In the event of a rush order, a customer may call-in and request Next-Day Air or 2-Day Air Service. We determine the shipping method based on the size of the order, the size of the parts, and the shipping address. For example, some smaller orders to residential addresses may be shipped USPS Priority because UPS charges an additional fee for residential deliveries. Rather than passing the fee on to you, our customers, we choose a shipping method that is more cost effective.
Additionally, USPS can be advantageous because they are the only carrier that ships 6-days a week with no additional charge. This allows customers to receive their package faster. All of the shipping carriers provide us with an estimated delivery ranging from 2-4 business days from when the package leaves our facility (for all shipments within the lower 48). These are estimates, and are generally accurate. However, some packages may take longer, so we do not guarantee delivery days. Some parts are not in-stock and are considered “special order”. These may take an additional 3-5 business days because we must ship orders to our facility, then ship them back out to our customers. Some parts become back-ordered from time to time throughout the seasons. In the event of a part being back-ordered, an account manager will personally contact you to make you aware of the backorder and verify that you would like to proceed with the order.
To encompass all of the variations with shipping possibilities listed above, the Echo Part Store uses flat rates for all shipments. These rates are based on dollar value of the order and include shipping fees associated with incoming products, outgoing orders, as well as material and handling costs. If you have any questions about shipping or any other aspect of the ordering process, please call one of our full-service account managers today at 866-667-1674.
We process your order right away. We will normally send your order to you within the time frame specified for each item as you place item in your cart. For Will Call orders, you will be notified when your order is ready for pickup.
If your item is not in stock, we will back order for you. You will be notified via Telephone or Email in 4-5 days if your item is back ordered. You will have the option to cancel your order if you would rather not wait.
Returns, Refused Packages, or Incorrect Address Information:
For all returns – the customer must contact a Echo Part Store account manager and receive an RGA# (Returned Goods Authorization Number). Once a customer receives an RGA#, he/she may return the authorized part(s), and the customer is responsible for all return shipping costs as well as a 15% re-stocking fee. This fee will be deducted from the return credit.
Any part(s) returned without an RGA# will be charged a 25% re-stock fee if the item(s) are determined by the Echo Part Store staff to be in “sellable condition”. Any returned item(s) that are not in “sellable condition” as determined by the Echo Part Store staff will not be refunded, will become the sole property of the Echo Part Store, and will be discarded.
For all refused packages- the customer is responsible for all return shipping costs as well as any refusal fee.
For all packages with incorrect address information- the customer is responsible for any additional carrier fee and additional costs incurred as the result of the incorrect address information.
Items that cannot be returned include any used and/or open items, any electrical parts (solenoids, switches, starter motors, PTO clutches, batteries, wiring), any fuel system parts (carburetors, fuel filters, fuel pumps, fuel injectors), Hydro-Gear units, gaskets, engines, short blocks, and mower decks. Items must be returned unused and in proper packaging.
For all orders to Canada, the customer is responsible for all costs associated with duties and taxes. If a customer places an order to Canada and subsequently rejects the order or fails to pay duties the customer will be billed for all associated costs incurred as a result, including all shipping charges and a 25% re-stock fee.
We are not mechanics, nor do we physically see the customers’ units. For this reason, it is impossible for our associates to ever tell a customer what they need; we rely on the customer to tell us what they need. That said, all parts ordered are determined to be “verified by the customer” and are subject to the normal return policy. Unless the part was shipped in error and the part does not match the invoice, the customer is responsible for all shipping costs as well as a 15% re-stock fee (provided all other return requirements are met).